Privacy Policy

Last updated 11 November 2026

WaterCrew Exterior Cleaning Specialists (ABN 52 541 289 265) provides exterior cleaning services in Melbourne. This policy explains what personal information we collect through watercrew.com.au, why we collect it, who we share it with and how you can have it corrected or deleted.

What we collect

We collect only what we need to answer you or assess your application.

When you ask for a quote

• Your name, phone number and email address.
• The suburb and postcode of the property, and the services you asked about.
• Anything you type into the notes field.
• The page you were on when you sent the form, and any campaign tags in the link that brought you to the site.

When you apply for a job

• Your name, mobile number, email address and the suburb you live in.
• Your answers about the right to work in Australia, your driver's licence and vehicle, and whether you want employee or contractor work.
• Your cleaning experience, years of experience, expected hourly rate, the days you can work and when you can start.
• Anything you add in the free-text field, and the fact and time that you ticked the consent box.

We do not ask for your date of birth, visa documents, bank details or tax file number on the form. If you are offered work, we will ask for what is needed then and explain why at that point.

When you simply browse

• Standard server information: your IP address, your browser and the pages you opened.
• Analytics and advertising cookies, described below.

Why we collect it

• To quote for the work and to contact you about it.
• To assess job applications and to contact suitable candidates.
• To keep records of work we have quoted and done.
• To see which pages and campaigns bring enquiries, so we spend less on advertising that does not work.
• To stop automated spam submissions.

We do not sell personal information, and we do not send marketing email to people who only asked for a quote.

Who we share it with

We share personal information only with the services that run our business, and only as much as each one needs:

• Bitrix24 — our customer and recruitment records. Quote requests and job applications are stored here.
• Google — Analytics, Google Ads and Tag Manager, for website statistics and advertising measurement.
• Cloudflare — hosting and protection for the website itself.
• Sanity — the system that holds the website's content, which also keeps a copy of a quote request if our records system is unreachable at that moment.

Some of these services store data outside Australia. By sending us a form you agree to your information being handled on servers overseas. We do not disclose your information to anyone else unless you ask us to, or the law requires it.

Cookies and analytics

The site uses Google Analytics and Google Ads tags to count visits and to measure which campaigns lead to enquiries. You can block these in your browser settings or with a tracking blocker, and the site works either way. Blocking them does not affect a quote request or a job application you send.

How long we keep it

• Quote requests and customer records — while you are a customer, and after that for as long as our tax and insurance obligations require.
• Unsuccessful job applications — 12 months, so we can come back to you when a similar role opens. Ask us and we will delete yours sooner.
• Website analytics — for the retention period set in Google Analytics.

How we protect it

Forms are sent over an encrypted connection. Access to our customer and recruitment records is limited to the people who need it for the work, and each has their own login. No system is perfectly secure, but we do not keep information we no longer need.

Seeing your information, or having it deleted

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email watercrewcleaning@gmail.com and we will reply within 30 days. There is no charge. We may need to confirm who you are before sending personal information.

If you are unhappy with how we handled your information

Write to us first at the address above and tell us what went wrong. If we have not resolved it within 30 days, you can take the matter to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If we change how we handle personal information we will update this page and change the date at the top. The version on this page is the one that applies.

Contact

WaterCrew Exterior Cleaning Specialists
120 Hotham St, St Kilda East VIC 3183
+61 3 9068 9966
watercrewcleaning@gmail.com